Refund Policy

💰 Refund Policy

At Gloeria.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

✅ Eligibility for Refunds

We accept refund or exchange requests under the following conditions:

  • The item is unused, unworn, and in its original packaging.

  • The request is made within 7 days of receiving your order.

  • You provide a valid proof of purchase (order number or receipt).

  • The item is damaged, defective, or different from what you ordered.

❌ Non-Refundable Items

The following items are not eligible for return or refund:

  • Items purchased on sale or promotion.

  • Custom or personalized products.

  • Items showing signs of use or damage caused by the customer.

  • Products returned after the 7-day window.

🔄 Exchange Policy

If you received a damaged or incorrect item, we will gladly exchange it. Please contact us with photos or a video of the issue within 48 hours of receiving your order.

🚚 Return Process

  1. Contact Us via email at h97700293@gmail.com or WhatsApp at 0328-4287426.

  2. Provide your order number, reason for return, and supporting photos (if applicable).

  3. Once approved, we will guide you through the return shipping process.

Note: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

💸 Refund Process

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days via the original payment method.

📩 Need Help?

If you have any questions about refunds or exchanges, feel free to contact us:

📧 Email: h97700293@gmail.com
📱 Phone / WhatsApp: 0328-4287426
📍 Address: Multan City, Pakistan